Choosing a reliable furnace repair company is possible with these useful tips, even though there are some unscrupulous companies around.
Find a company before you need one
You’ll probably end up calling the first company you come across when your furnace breaks down, as it’s a priority to get it fixed. However, that means you won’t have any time to do any proper research to make sure the furnace repair Allen Park MI company is reliable. Ideally, you want a company who specializes in furnaces and their repair and will look after your needs over the long term. And when you have an emergency, you know you can trust them to take care of it.
The ideal situation is to have already a reliable furnace repair company to call; that way, when you have the unwanted emergency, you don’t need to waste time trying to find someone.
Positive feedback from people you trust and know well says a lot, so asking friends and family for a recommendation is an excellent place to start.
Be prepared to ask your family and friends some important questions:
- If you call the furnace repair company in the evening, on a Saturday or on holiday, will a real person answer your call?
- Length of time the company took to reach your house?
- Have the technicians undergone a thorough background check, and in general, are they courteous, presentable and come across as being helpful and focused on taking care of your issue?
- Was the cost based on the length of the job or was a fixed rate agreed upon upfront, and how clear was all of this?
- What didn’t you like or especially liked about the furnace repair company?
You can get useful information on the company such as how long they have been operating and any trade organization they belong to, from looking at their website. Whether a business is reliable and trustworthy is obviously important, and this can give you an idea.
be wary that a company isn’t really just one man repairing furnaces as a side job if the company has no website.
You need to be able to count on assistance and support if something goes wrong or need fixing, and a one-man company may not have that support.
A guarantee or warranty is nice, but it is meaningless if the company isn’t reliable.
ReviewBuzz, Google, and Yelp all offer review forums, and simply searching for customer reviews and comments can give you valuable insight into whether you want to work with that company or not.
You should also determine whether a furnace repair company has any complaints lodged against them, and your local Better Business Bureau can advise you of that.
Ask yourself whether the company responds appropriately to any negative reviews and does their best to address the issue. The occasional poor review is inevitable, and it’s how a company responds that is the important thing.
Of course, any company that repairs furnaces should be insured and licensed.
You can assume a company isn’t simply trying to make a quick profit if they are licensed, as it can be quite a time consuming to apply for and be granted the license.
And a company should have completed the mandatory 3rd inspections, is code compliant and is allowed by the municipality if they are installing a furnace.
To prevent you from being liable, the furnace repair company you work with should also be insured, of course.